Refund Policy

Toast offers refunds under the following conditions:

• Within 14 days of initial subscription purchase ("cooling-off period")
• Technical issues that significantly impair the service's functionality, which our support team cannot resolve within a reasonable timeframe
• Incorrect or duplicate charges
• Service unavailability for extended periods (more than 24 consecutive hours) due to our systems
• Other circumstances as required by applicable law in your jurisdiction

Please note that refund eligibility may vary based on your location, as consumer protection laws differ across jurisdictions.

To request a refund, please follow these steps:

• Login to your Toast account
• Navigate to the Subscription section in your Dashboard
• Click on "Request Refund" button
• Complete the refund request form, providing the reason for your refund request
• Submit your request

Alternatively, you can email us at opspresso@gmail.com with the subject line "Refund Request" and include your account email, purchase date, and reason for the refund.

Each refund request is reviewed individually. We may contact you for additional information to process your request.

Once your refund is approved:

• Credit card refunds typically appear on your statement within 5-10 business days
• Bank transfers may take 7-14 business days to process
• Other payment methods may vary in processing time

If you haven't received your refund after the expected timeframe, please check with your bank or payment provider first, then contact our support team if the issue persists.

Refunds are generally not provided in the following cases:

• Requests made after the 14-day cooling-off period, unless due to service issues
• Subscription cancelation after significant usage of the service during the billing period
• Violations of our Terms of Service
• Abuse of the refund policy (such as repeated subscribe-refund patterns)
• When the service has been used substantially during the billing period

However, we evaluate each situation on a case-by-case basis and may make exceptions at our discretion, particularly in cases of extenuating circumstances.